For the second year in a row, the company has been recognized for its data-driven innovations
WASHINGTON, August 11, 2026—ChurnZero, the AI platform and partner for customer growth, has been named a winner at The 2026 SaaS Awards in the Best SaaS Solution for BI, Analytics and Reporting category.
Celebrating a decade of distinguishing software excellence since its launch in 2016, The SaaS Awards recognizes outstanding innovation and excellence in the software-as-a-service industry — from business process improvement solutions to cutting-edge uses of AI, and both niche and generalized services. The program received entries from organizations of all sizes across the globe, and ChurnZero is among the organizations selected as a winner.
This is the second consecutive year ChurnZero has been named a winner by the SaaS Awards. In 2025, the company won in both the Best Data-Driven SaaS Innovation and Best Enterprise-Level SaaS Product categories.
“The SaaS Awards celebrate products that transform data into meaningful and timely action, and ChurnZero has demonstrated this exceptionally well,” said Christopher Southall, Lead Judge at the SaaS Awards. “Its platform brings together a rich range of customer intelligence and applies purpose-built AI to help organizations identify risk, uncover opportunities and improve decisions throughout the customer lifecycle. The strength of its measurable results, from increased retention and account growth to substantial reductions in churn and onboarding time, makes ChurnZero an outstanding winner of the Best SaaS Product for BI, Analytics and Reporting award.”
The award recognizes ChurnZero’s continued investment in AI and its development of customer-centric reporting and decision-making tools that give customer success teams the context they need to make better decisions. Earlier this year, the company launched Agentic Essentials, a complete agentic AI system for customer success that brings together more than 15 agents that execute work, intelligence that understands the business context behind it and tools that extend those capabilities across the AI platforms that customer success teams already use — all within a single subscription.
“Customer success teams rely on reporting and analytics to understand what’s happening across their customer base,” said YouMon Tsang, founder and CEO of ChurnZero. “This recognition reflects our work to give teams a clearer view of their customer data, surface the risks and opportunities that matter faster and turn those insights into decisions that drive stronger retention and growth. And the quality of this information feeds directly into a company’s AI and agentic strategy.”
To view the full list of winners, please visit: https://www.cloud-awards.com/software-as-a-service-awards/2026-winners
For more information about ChurnZero, visit: https://churnzero.com/
About the Cloud Awards
The Cloud Awards is an international program which has been recognizing and honoring industry leaders, innovators and organizational transformation in cloud computing since 2011. The Cloud Awards comprises five awards programs, each uniquely celebrating success across cloud computing, software-as-a-service (SaaS), cloud security, artificial intelligence (AI), and financial technologies (FinTech).
Winners are selected by a judging panel of international industry experts. For more information about the Cloud Awards, please visit https://www.cloud-awards.com/.