Quick Summary: Customer success events in 2025 are back in full force, with top picks covering AI innovation, GTM strategy, and post-sale growth. This guide breaks down the most impactful conferences for CS leaders to prioritize based on goals, budgets, and cross-functional alignment.
In-person events are officially back, and not surprisingly, CS is leading the charge. If there’s one team that’s always the first to raise their hand for live events or really any kind of collaboration, it’s customer success.
Customer growth professionals don’t just attend conferences, they energize them. And after the last five(?!) years of virtual everything, it’s time to get back to connecting like humans.
This year’s fall calendar is packed with events covering everything from post-sale growth and lifecycle alignment to AI innovation and strategic networking.
We’ve pulled together what we think are the best 2025 customer revenue conferences so you can prioritize your time, budget, and air miles. Whether you’re a CSM looking for tactical playbooks or a CS leader shaping next year’s strategy, these events are worth your consideration.
September
INBOUND 2025 — San Francisco | Sept 3–5
For aligning lifecycle growth with top-of-funnel strategy
HubSpot’s flagship event draws 15K+ marketing, customer success, and sales professionals for deep-dive sessions on demand gen, AI-driven lifecycle automation, and product-led growth. For CS teams looking to gain new perspectives on AI, improve the customer experience, and drive sustainable revenue, INBOUND delivers big on cross-functional strategy.
CS100 Summit — Sundance, Utah | Sept 22–24
For networking with longtime CS leaders
Part retreat, part reunion, CS100 is perfect for seasoned CS pros. While the format is casual, the conversations are deep, with topics like career longevity, product adoption frameworks, and the state of post-sales leadership.
Pavilion GTM 2025 — Washington, D.C. | Sept 23–25
For high-signal, high-caliber go-to-market strategy
Pavilion’s executive-only retreat (CMO/CRO/VP) provides insights into pricing/packaging experiments, ARR acceleration, and board-level metrics. With peer-led discussions and zero fluff, it’s a rare opportunity to stress-test your GTM strategy with other high-growth leaders.
NYC Customer Success Week — New York City | Sept 29 – Oct 2
For a full week of CS-focused networking and education
A good portion of the CS community converges in NYC for a multi-day immersion in trends, tactics, and transformation. It’s the place to connect with peers, meet vendors, and finally meet the people you’ve been interacting with on LinkedIn.
Bonus: ChurnZero CEO You Mon Tsang will be delivering the results of the 6th Annual Customer Revenue Leadership Study on the main stage the first day, which provides insight into the goals, tactics, measurements and make up of customer revenue teams.
October
Forrester B2B Summit EMEA — London & Digital | Oct 6–8
For understanding generational shifts and AI-influenced buying
Buyer behavior is changing faster than ever. Forrester’s summit offers research-backed frameworks for how AI, self-service expectations, and complex buying groups are reshaping the B2B landscape. Attendees include marketing, demand gen, sales, and product leaders.
ZERO-IN 2025 — Chicago | Oct 8–9 (Customer Training Oct 7)
For customer growth leaders ready to turn strategy into action with AI, analytics, and automation
ZERO-IN is the go-to event for customer revenue leaders who want more than just big-picture ideas. Designed for CS leaders, CROs, and post-sale operators, it blends strategy with tactical execution. This year’s focus? Using AI agents, analytics, and workflow automation to drive revenue and personalization that enhances the customer experience.
Editor’s note: Yes, we’re biased. But ZERO-IN is hands down the best event in the space for customer success and post-sale revenue leaders.
Dreamforce 2025 — San Francisco | Oct 14–16
For best practices on sales and CRM-powered AI
There’s no business event quite like Dreamforce. It’s massive, but it’s also one of the few places where you can dive into CRM innovation and AI-powered sales and marketing strategies. With 1,500+ sessions, it’s a choose-your-own-adventure for RevOps maturity and sales-CS alignment.
SaaStock Dublin — Dublin | Oct 14–15
For startup-to-scale SaaS strategies
SaaStock gathers founders, investors, and operators to dig into go-to-market and retention strategies, and what it really takes to grow a SaaS business. Expect a lively crowd and real talk on runway, product expansion, and what keeps investors interested past Series B.
Gong Celebrate — Austin | Oct 20–22
For revenue teams, AI strategy, and sales-CS alignment
Celebrate focuses on how revenue teams are using AI and sales data to retain and grow customer relationships. If your CS org is increasingly embedded in revenue motion, Gong’s event could be a goldmine of ideas for enabling efficient, strategic growth.
November
Gainsight Pulse Europe — Dublin | Nov 12–13
For strengthening customer strategies and growing your network
From benchmarking retention tactics to exploring community-led growth models and AI impact, Pulse Europe offers both strategic and tactical lenses on modern customer success.
Editor’s note: ChurnZero will not be attending due to competitive positioning 🙂 but we’ll catch up on the takeaways.
CustomerXCon 2025 — Boston | Nov 17–19
For the customer-led growth crowd
Designed by customer pros for advocacy, experience, and community professionals, CustomerXCon features executive keynotes, small-group workshops, and sessions focused on customer-led growth across the entire lifecycle.
How to prioritize
You can’t attend everything—and that’s okay. Think of your event plan like your CS tech stack: strategic, modular, and budget-aware. Here’s a quick guide:
- Need to align CS with marketing and sales? INBOUND, Pavilion GTM, or Dreamforce.
- Focused on AI in CS? ZERO-IN, Celebrate, Pulse Europe, or Forrester.
- Want pure CS community and benchmarking? NYC CS Week, CS100, and CustomerXCon.
- Looking for GTM strategy? Pavilion GTM, ZERO-IN, or SaaStock.
