Dec 1, 2020

Read Time 4 min

Top 5 Most Popular ChurnZero Webinars to Watch and Share


Customer Success webinars

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center, we often get asked by customers, which ones are the most popular and must-see to get caught up on.

So, without further ado, here’s a list of our top five most poplar ChurnZero webinars for you to watch and share today!

1.) How Do You Rank? Understand the Growth and Retention Metrics of SaaS Companies from Recent Surveys and M&A Activity

Watch this webinar to learn:

  • How customer retention impacts the valuation of your company
  • The compounding effects that churn has on your bottom-line
  • How Customer Success can effectively drive retention
  • The data you need to get the investment in your Customer Success team


  • Rob Belcher, Managing Director, SaaS Capital
  • Allen Cinzori, Managing Director, Software Equity Group
  • You Mon Tsang, CEO & Founder, ChurnZero
2.) How to Have More Strategic Customer Conversations

Watch this webinar to learn:

  • Bob’s go-to questions that yield candid responses
  • How to frame conversations, asks, questions, and follow up
  • Tips on “listening between the lines” to maximize insights

Speaker: Bob London, CEO, Chief Listening Officers


3.) How to Streamline Onboarding to Reduce Churn

In this webinar we:

  • Discuss how a successful onboarding impacts customer retention
  • Share five signs that indicate you may need to revamp your onboarding process
  • Identify three mistakes to avoid and three strategies to employ when implementing changes to your existing onboarding process

Speaker: Bora Lee, Team Lead, Customer Success Operations, ChurnZero

4.) Rethinking Customer Onboarding to Accelerate Success

Join this webinar to learn:

  • Why most onboarding efforts are ineffective and do not set your customers up for success with your software
  • Why your customers struggle to achieve their goals and how you can help them create their own internal success team
  • Specific tactics you can use to quickly improve your onboarding approach to be a force multiplier in driving Customer Success, while reducing the workload on your Customer Success team

Speaker: Jason Whitehead, CEO, Tri Tuns LLC

5.) Unpacking the Power of the Executive Business Review

Unpacking the Power of the Executive Business Review

Join this webinar to learn:

  • The different types of customer reviews and when to use them
  • What doing your homework for the meeting looks like
  • What to include in each type of business review

Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League


What’s Next

In addition to those great on-demand webinars, we also have lots of exciting new content on the horizon. Be sure not to miss our upcoming webinar with ESG and Higher Logic where we will reveal the results from our recent Customer Success leadership study. 

Register Now

If you enjoyed these webinars, check out the Top 5 ChurnZero Webinars from 2021!

Customer Success Around the Web

Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero





Subscribe to the newsletter   

ChurnZero product release notes: Q1 2023

Here’s a list of ChurnZero’s major product releases in Q1 of 2023.   Work faster with Customer Success AI (CS AI™) CS AI is the first generative artificial intelligence built into a Customer Success platform, and the first designed for the CS industry. CS teams have...

Seven customer community building tips for SaaS CSMs

This article is by Peter Adams, customer enablement team lead at ChurnZero, and Branden Maue, community manager at ChurnZero. There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer...