Top 5 Most Popular ChurnZero Webinars to Watch and Share

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center, we often get asked by customers, which ones are the most popular and must-see to get caught up on.

So, without further ado, here’s a list of our top five most poplar ChurnZero webinars for you to watch and share today!

1.) How Do You Rank? Understand the Growth and Retention Metrics of SaaS Companies from Recent Surveys and M&A Activity

Watch this webinar to learn:

• How customer retention impacts the valuation of your company
• The compounding effects that churn has on your bottom-line
• How Customer Success can effectively drive retention
• The data you need to get the investment in your Customer Success team

Speakers:

• Rob Belcher, Managing Director, SaaS Capital
• Allen Cinzori, Managing Director, Software Equity Group
• You Mon Tsang, CEO & Founder, ChurnZero

2.) How to Have More Strategic Customer Conversations

Watch this webinar to learn:

• Bob’s go-to questions that yield candid responses
• How to frame conversations, asks, questions, and follow up
• Tips on “listening between the lines” to maximize insights

Speaker: Bob London, CEO, Chief Listening Officers

 

3.) How to Streamline Onboarding to Reduce Churn

In this webinar we:

• Discuss how a successful onboarding impacts customer retention
• Share five signs that indicate you may need to revamp your onboarding process
• Identify three mistakes to avoid and three strategies to employ when implementing changes to your existing onboarding process

Speaker: Bora Lee, Team Lead, Customer Success Operations, ChurnZero

4.) Rethinking Customer Onboarding to Accelerate Success

Join this webinar to learn:

• Why most onboarding efforts are ineffective and do not set your customers up for success with your software
• Why your customers struggle to achieve their goals and how you can help them create their own internal success team
• Specific tactics you can use to quickly improve your onboarding approach to be a force multiplier in driving Customer Success, while reducing the workload on your Customer Success team

Speaker: Jason Whitehead, CEO, Tri Tuns LLC

5.) Unpacking the Power of the Executive Business Review

Join this webinar to learn:

• The different types of customer reviews and when to use them
• What doing your homework for the meeting looks like
• What to include in each type of business review

Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League

 

What’s Next

In addition to those great on-demand webinars, we also have lots of exciting new content on the horizon. Be sure not to miss our upcoming webinar with ESG and Higher Logic where we will reveal the results from our recent Customer Success leadership study. 

If you enjoyed these webinars, check out the Top 5 ChurnZero Webinars from 2021!

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Customer Success Around the Web

• 5 Things Your Sales Team Gets Wrong About Customer Success Managers– It’s time to expose all of the incorrect assumptions so that Sales and CS leaders can discuss how to prevent these situations from recurring and work on improving the relationship.
• My First 90 Days in CS – See what key concepts should be learned, if you are considering a career in Customer Success or are new to the industry.
• 42 Interesting Stats about Customer Loyalty You May Not Know – These statistics can help fill you in on some realities about your customers and help you maximize your customer loyalty.

Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero