Feb 8, 2023

Read Time 2 min

ChurnZero earns G2 Best Software awards for 2023


Washington, D.C., February 8, 2023 — ChurnZero, the platform and partner for Customer Success, has earned the G2 2023 Best Software Awards for Fastest Growing Product and Best Product Management Product, based on customer reviews submitted to G2.

In just a few years, ChurnZero’s rapid growth has seen the company go from new entrant status to an industry leader, employer of choice, and acclaimed innovator in the Customer Success category. Today, ChurnZero is used by hundreds of Customer Success teams at leading subscription brands to work more efficiently, build more revenue, and deliver the best possible customer experience.

In 2021-22, ChurnZero customers reported results including 58% reduction in churn, 100% increase in customer lifetime value, 21% increase in net revenue retention, 70% increase in user adoption, a 45-point increase in NPS and more. Thanks to its feature set and dedicated approach to partnership with its customers, ChurnZero is G2’s highest-rated Customer Success platform for user satisfaction.

“While G2 publishes the Best Software Awards each year, they’re really awards from customers,” says Sara Rossio, Chief Product Officer at G2. “Representing a vote of confidence from real software users, these awards also spotlight those that have risen to the top among thousands of companies. With 2 million+ verified software reviews, the most in a single destination, our marketplace features more than 145,000 products and services across 2,100 different categories.”

More recent news from ChurnZero:

ChurnZero launches Customer Success AI™ to provide content and ideas on demand.

Customer Success continues to grow in size, influence and impact: ChurnZero and ESG study



Chris Pilbeam



Subscribe to the newsletter   

Empowering your customer success team through community

Has your customer community lost its spark? Teams are often eager to launch this new initiative, however, sustaining that same enthusiasm in the months ahead can be a challenge. “It's one thing to create excitement and another to keep people’s attention,” says Shauna...