Could you increase your customer team’s productivity by 30 to 50 percent in the next 18 to 36 months? Or, to put it another way, could a CSM on your team, currently managing a $2m book of business, handle a $3m book of business with the same effectiveness by the end of 2027?
You might hesitate to answer, but this is what your board and executives will expect, says You Mon Tsang—and to meet those expectations, you’ll need to get on board with an AI-powered customer program. In our most recent webinar, You Mon explained what’s next for AI in customer success, and how ChurnZero’s AI capabilities position you to stay one step ahead.
Watch below as You Mon outlines the essential facts, then scroll on for a look at Engagement AI, our transformative new capability for understanding and strengthening customer relationships at scale. You’ll find the complete webinar at the end.
To recap:
AI augmentation makes every task easier. Here, AI is your efficiency assistant, stepping in to simplify the tasks you already handle. From summarizing meetings to drafting follow-ups and analyzing customer data, AI makes your work you do is faster, easier, and better, freeing your team from repetitive tasks to spend more time building relationships and delivering value.
AI-powered automation is the key to more scalability. The next phase is automation, where AI takes over background processes to scale your operations without extra effort. Automation requires trust in your data and systems (a critical part of ChurnZero’s AI capabilities). Once established, it enables your team to handle larger books of business with consistent results.
How Engagement AI strengthens customer relationships at scale.
Engagement AI—or your customer team’s new superpower—is the latest in a series of ChurnZero AI capabilities that help you understand and manage every customer without guesswork or extra manual work. It uses Customer Success AI™ to analyze every customer interaction for sentiment and key topics, giving unmatched awareness of your customer relationship dynamics so that you can deliver better customer experiences to increase retention and revenue at scale.
Here’s a walkthrough of Engagement AI from Emilee Zoskey, our director of product management.
See every account’s interactions at a glance with Relationship Maps.
Emilee’s favorite aspect of Engagement AI? The Relationship Map, which surfaces and analyzes every customer engagement in every account on an individual level. At a glance, it shows you exactly who on your team is talking on your customer’s team, and how those interactions are going, relationship-wise.
From mitigating churn risk to cultivating advocates, the use cases for the Relationship Map are endless. In this example, You Mon shows how it helps you navigate a sudden champion change in a key account faster and with more certainty.
AI automation in action: powering alerts and plays with Engagement AI.
Our final clip shows why Engagement AI is also a perfect example of AI automation in action. As well as giving you an augmented awareness of relationship dynamics, it can alert you, or trigger targeted customer engagements, when relationships change for the better or the worse.
Want to know more about Engagement AI from ChurnZero?
The latest AI first from ChurnZero, Engagement AI is designed to make a huge impact on customer engagement, loyalty, renewals, and expansions. Find out more about Engagement AI here. For an even more in-depth look at ChurnZero’s AI capabilities and vision for 2025 and beyond—including a preview of what’s coming next—watch the full webinar below.
