Jan 28, 2021

Read Time 2 min

ChurnZero Named Overall SaaS Category Winner in 2020 APPEALIE Awards


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2020 SaaS Awards Announced – Appealie Honors The Very Best in Software 


Appealie 2020 badgeAPPEALIE has announced the winners of the 2020 SaaS Awards, and ChurnZero is proud to be recoginized again for the third year in a row. 

23 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Winning SaaS platforms included AppFolio, Canva, CallRail, ChurnZero, FullStory, Okta and Toast.

“Borrowing from venture capitalist Marc Andreessen, ‘software continues to eat the world.’ And as software moves deeper into all of our work and lives, user expectations are ever-increasing. Our highly selective, data-driven software award honors customer-obsessed SaaS platforms that go above and beyond to deliver extraordinary experiences,” commented Matt Harney, Founder of APPEALIE.

“Confirming their excellence, our Overall SaaS Award winners averaged over 4.6 stars on all of the most popular software review platforms (G2, Capterra, and GetApp which all use a 5 star scale).”

“Really ‘stepping up’ for their customers during COVID-19 was a common theme amongst our SaaS Customer Success Award winners.”

“The past year has brought extraordinary challenges for all of us, and we have seen firsthand from our customers the inextricable link between Customer Success and the resilience of SaaS organizations. This is why we find it so important to provide the best technology we can, to help other SaaS companies succeed, and why recognition like this award is meaningful to us.” – You Mon, CEO & Founder, ChurnZero. 

 The 2020 APPEALIE SaaS Award winners are presented below.



Overall SaaS Award winners were selected using Net Promoter Scores™ (NPS), UI/UX, recent product improvements, 3rd party analyst research, amongst other criteria.  

  • Alida (formerly Vision Critical)
  • AppFolio
  • BirdEye
  • Calendly
  • CallRail
  • CallTrackingMetrics
  • Canva
  • ChurnZero
  • FullStory
  • Gong
  • Hugo
  • Okta
  • PandaDoc
  • Toast


Selected using entrants submitted documentation for their best customer success stories and outcomes.

  • AppFolio
  • LiquidPlanner
  • Quantum Workplace
  • Sendoso
  • Submittable
  • Thryv
  • Tipalti
  • TrackTik
  • TripleSeat
  • Vonage




The APPEALIE SaaS Awards are the most selective in software.

Winning SaaS apps are selected on the basis of customer feedback and data, including Net Promoter Scores™ and customer responses to APPEALIE’s proprietary survey. APPEALIE also conducts further due diligence beyond entrant applications to ensure each winner meets its standards of excellence. 

Pronounced “appeal-eee,” our name APPEALIE originates from our mission to recognize the most appealing apps in SaaS.


Attribution: Net Promoter, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.


About ChurnZero

ChurnZero helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product, asses their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. ChurnZero is headquartered in Washington, D.C. and is backed by leading angles and venture capital firms such as Baird Capital, Grotech Ventures and Middleland Capital. 


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