Jun 9, 2022

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How Customer Success teams can nail their renewal forecast

Customer renewals are the lifeblood of a subscription business. Responsibility for renewals often falls to the Customer Success (CS) team. For example, survey research shows about half (50.2%) of all CS teams surveyed are directly responsible for customer renewals. It...

ChurnZero product release notes: Q1 2023

Here’s a list of ChurnZero’s major product releases in Q1 of 2023.   Work faster with Customer Success AI (CS AI™) CS AI is the first generative artificial intelligence built into a Customer Success platform, and the first designed for the CS industry. CS teams have...