Aug 23, 2019

Read Time 3 min

ChurnZero Leads G2’s Momentum Report for Customer Success Software


Out of 13 solution providers included in G2’s Summer 2019 Momentum Report for Customer Success Software, ChurnZero has received the highest Momentum Score, based on execptional customer satisfaction and market growth, reinforcing ChurnZero’s position as the pacesetter in the Customer Success industry.

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year.

Given the rapid pace of innovation and change in technology markets, today’s B2B buyer needs to have a forward-looking perspective when it comes to purchasing new business solutions.

The G2 Momentum Score is based on two factors: 1) Market Momentum (Y-axis) and 2) User Satisfaction (x-axis). A product’s Momentum Score is calculated by a proprietary algorithm that factors in social, web, employee and review data that G2 has deemed influential in a company’s momentum.

The Satisfaction Score is based on end-user satisfaction with the product, popularity, statistical significance (number of G2 reviews), quality of reviews receives, age of reviews, overall customer satisfaction, and Net Promoter Score on G2.

The two scores combined to give ChurnZero an overall score of 94, beating out the next highest Customer Success provider by 29 points.

“We’re driven every day to get better through authentic, unbiased customer feedback,” says Abby Hammer, ChurnZero’s Chief Customer Officer. “G2 has created the leading channel for transparent user reviews, and that makes it even more rewarding to earn this recognition.

Customer Success Software Momentum Report Grid

To find out why our customers rate us so highly and understand the impact we can bring to your subscription business, sign up for a live demo today. 

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About G2 (formerly G2 Crowd)

Headquartered in Chicago, is revolutionising the way businesses discover, buy and manage software and services. More than three million users per month rely on to help them find and buy the best software for their businesses. The platform has 750,000 reviews, and $100M in total funding invested by IVP, Accel Partners, LinkedIn, Emergence Capital, Pritzker Group, Chicago Ventures, Hyde Park Ventures, industry leaders and founders.’s most recent funding, a $55M Series C, was announced in October. The company’s first acquisition, Siftery, was announced in December 2018 following its Series C funding.

About ChurnZero

ChurnZero helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product, asses their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. ChurnZero is headquartered in Arlington, VA and is backed by leading angles and venture capital firms such as Baird Capital, Grotech Ventures and Middleland Capital. For more information, visit


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