Feb 9, 2019
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Has your customer community lost its spark? Teams are often eager to launch this new initiative, however, sustaining that same enthusiasm in the months ahead can be a challenge. “It's one thing to create excitement and another to keep people’s attention,” says Shauna...
If you were your own customer, would you want to sit through your quarterly business review (QBR)? If you hesitated before answering, then it’s time to rethink your approach. The QBR has become an industry staple—and polarizing topic—in customer success. Many of its...
A chief customer officer (CCO) is an operational role responsible for all customer-facing activity post-sale. This often includes leading implementation, customer success and customer support teams. Key responsibilities include securing customer renewals and...
