What to do when your customer champion leaves.
About this webinar
A shift at the top of your customer’s team is the single biggest predictor of customer churn. But it doesn’t have to be that way!
In this webinar, Ali Cudby of Alignmint Growth Strategies, will share the proven formula for successfully navigating this key inflection point, and turning it into a moment to win a new champion.
Key takeaways
- Why a customer champion change is such a critical moment in a customer relationship
- Critical play steps for tackling customer champion changes
- Best practices that create opportunities for retention and growth
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