Unpacking the power of the executive business review
About this webinar
Customer success is about helping your customers realize value with your product. But how do you systematically ensure they are maximizing their return on investment? Enter the Executive Business Review (aka Quarterly Business Review or QBR).
Executive Business Reviews are an opportunity to align with the key stakeholders on goals and business outcomes as well as a chance to learn about customer initiatives and opportunities.
Speaker: Amy Mustoe, Principal Consultant, and Coach, The Success League
Key takeaways:
- The different types of customer reviews and when to use them
- What doing your homework for the meeting looks like
- What to include in each type of business review
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