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Customer success: Gain strength now

About this webinar

Customer success is a relatively new discipline and has not seen a major economic event such as COVID-19. All of us know customer success professionals who have been laid off or furloughed. CEOs and CFOs, looking at the financial numbers, are making decisions about necessary and nice-to-have roles. What do those decisions mean to us as a profession? What must we do about it? How do we gain strength in an organization?

Speakers:

  • Mikael Blaisdell, Executive Director, The Customer Success Association
  • Ed Powers, Customer Success Consultant

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Grow revenue, increase retention and deliver consistent customer experiences at scale.