How to Drive Predictable Revenue Using Customer Health Scores
About this webinar
Customer health scores allow you to easily identify customers at a high risk of churning. By customizing and weighing factors that are relevant for each part of your customer’s lifecycle, your ability to predict customer behaviors increases tenfold.
By accurately predicting changes in customer health, health scores enable your CS team to take proactive steps to increase the value and stickiness of your offering.
Key takeaways
- The important factors to consider when building actionable health scores
- How to develop a regular cadence to both review and react to changing health scores
- The impact of customer health scoring upon retention, revenue, and company valuation
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