Mastering outcomes-based customer success
About this webinar
Join us for an insightful session diving deep into outcomes-based customer success strategies. In today’s dynamic business landscape, understanding and delivering on customer outcomes is paramount for sustainable growth and retention.
This session will explore practical frameworks, real-world examples, and actionable insights to empower you in orchestrating customer success initiatives aligned with desired outcomes.
Whether you’re a seasoned professional or just beginning your journey in CS, this session will equip you with the knowledge and tools to drive meaningful impact for your customers and your organization.
Speakers:
Keishla Ceaser-Jones, senior director partner success, EAB
Stephanie Workman-Bolden, VP of partner success, Discovery Education
Key takeaways
- Align your customer success efforts with your client’s goals
- Measure success beyond mere satisfaction metrics
- Create long-term value that fosters sustainable growth
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