A focus on the customer should be at the core of any business, but few companies actually hold themselves accountable for their customers’ experience and even less have a plan for improvement.

The challenges to becoming a customer-centric company are not easy to overcome alone, which is why an entire organization needs to invest in rallying around the customer.

Join our video discussion with two founding team members of customer first organizations to understand why and how they put the customer at the center of their business from the ground up.