How to learn what your customers aren’t telling you
About this Webinar
Everything great that’s ever happened in business started with understanding the target audience’s wants and needs. But surprisingly too often, customer-facing teams skip the critical step of listening—without agendas or filters. Like all of us, we often tend to assume, guess or intuit what the world looks like from the customers’ perspective.
Key takeaways:
- How to position your request to customers (including a proven email template).
- Who you should invite to participate
- Thought-provoking questions to get participants talking.
- Listening tips to make sure you hear what’s important.
- Tips on how to share these newly discovered insights across the organization (product, marketing, sales, services, and support).
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