Beyond blame: Empowering your CSMs through churn ownership
About this webinar
Transform customer losses into team learning by empowering your CSMs to own both wins and losses. Learn how to create a churn analysis template to use for professional development with CSMs and develop practical strategies for building resilient team culture that embraces churn as an opportunity for improvement.
Key takeaways:
- Build a team culture that is willing to learn from losses
- Create templates that deliver insight and opportunity for growth
- Strengthen professional development through churn analysis
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