May 11, 2023

Read Time 2 min

ChurnZero earns 2023 TrustRadius Top Rated awards for Customer Success and Customer Onboarding


Washington, D.C.  – May 11, 2023 – ChurnZero, the platform and partner for Customer Success, has earned two 2023 Top Rated awards from leading software research and review platform TrustRadius. For the fifth consecutive year, TrustRadius named ChurnZero a Top Rated platform in the Customer Success category, with an additional Top Rated award in the Customer Onboarding category.

Based entirely on verified user reviews, ChurnZero’s Top Rated awards reflect exceptional customer satisfaction among CS teams who use ChurnZero to work efficiently, deliver customer value at scale, and drive more revenue for their subscription businesses. Excerpts from recent ChurnZero reviews on TrustRadius include:

– “ChurnZero is the most user-friendly customer management software I’ve ever used. It has enough features to make it powerful, but the menus are easy to navigate, and administration with the tool is much simpler than the competition.” Andrew Mooney, Built In, May 2, 2023  

– “I’ve only just started using CS AI for crafting customer emails and call scripts but I can already tell it is a GAME CHANGER!!! This will revolutionize the CS world and allow us all to be more effective without putting in overtime hours in order to do so”. Verified user, April 19, 2023

– “ChurnZero is a great tool for managing your CS organization in an optimal way to make data-driven decisions and excel at anything account-management-related. It generates insights that can benefit not only CS but the entire company, and is a treat to work with.” Verified user, March 27, 2023

“Every piece of customer feedback is valuable to us, and we’re doubly grateful to the CS teams who’ve shared their ChurnZero experiences with industry peers through TrustRadius,” says You Mon Tsang, CEO and co-founder, ChurnZero. “We’re delighted to see our dedication to improvement and innovation reflected in their TrustRadius reviews, and we’re proud to be their platform and partner of choice.”

See more customer feedback and success stories at ChurnZero.


About ChurnZero

ChurnZero is the platform and partner for Customer Success, dedicated to helping subscription businesses grow and succeed at scale.

ChurnZero’s customer success software provides automation, in-app communication, health scoring, actionable reporting, revenue forecasting, and Customer Success AI™ to help Customer Success teams work efficiently, deliver greater customer value, and drive more revenue.

The ChurnZero team prides itself on being a top-rated partner, consultant, and coach to Customer Success teams worldwide who use ChurnZero to increase and scale their impact.

Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C., and an office in Amsterdam.



Chris Pilbeam



Subscribe to the newsletter   

Meet the winners of 2023’s ChurnHero Awards for customer success

From living and breathing innovation, to questioning the status quo, to relentlessly pursuing customer value and breakthrough results, it takes a lot to become a ChurnHero Award winner. This year, five spectacular customer success teams have joined the list. Each...