Nominations recognize AI personalization and workflow automation that customer teams can trust
WASHINGTON – September 25, 2026 – ChurnZero, the AI platform and partner for customer growth, has been named a finalist at The 2026 A.I. Awards in the Best Use of AI-driven Personalization and Best AI-powered Workflow Solution categories. Both nominations recognize ChurnZero’s AI leadership. ChurnZero AI is built exclusively for customer success and includes context built from customer, business, and process data. ChurnZero turns that context into guidance and guardrails, so customer teams can trust what its agents recommend and do. Customers can access this contextualized content inside ChurnZero, in their existing business tools, or in their own AI.
About the award
Now in its third year, the 2026 program saw entries from organizations worldwide, spanning established technology powerhouses to disruptive startups across North America, Europe, the Middle East, and APAC.
The awards highlight transformative advances across the entire AI ecosystem: from core infrastructure and governance to cutting-edge agentic workflows and AI assistants. Special emphasis is placed on practical implementations that deliver measurable value within dedicated operational units and specific vertical markets.
“We look for genuine real-world execution that turns technological promise into tangible outcomes,” says James Williams, CEO of The Cloud Awards. “ChurnZero and their fellow finalists have exemplified this.”
The workflow nomination recognizes Agentic Essentials, ChurnZero’s system of 20 ready-to-deploy AI agents that act as digital teammates. Every agent works from the same company context. Knowledge Sources connects these agents to the documentation customer teams already keep in systems such as Confluence, Zendesk Guide, SharePoint, Intercom and Notion. The Customer Intelligence Profile records who a company is, how its teams operate, how it defines success and where its commercial lines sit; teams fill it in once and every agent reads it. Through ChurnZero Connect, people across the organization get governed access to live customer data inside Claude and ChatGPT.
“Every company has access to AI, so AI isn’t a differentiator; it is context that makes your product competitive,” said You Mon Tsang, CEO and co-founder of ChurnZero. “ChurnZero provides AI with context built on customer, business, and process data so customer growth leaders can trust and act on recommendations, and give their teams more room to build customer relationships.”
The AI Awards nominations follow ChurnZero’s recent wins in the Best SaaS Solution for BI, Analytics and Reporting category at the 2026 SaaS Awards and in the AI-Driven Technology Solution and Customer Experience Solution categories at the 2026 CODiE Awards.
ChurnZero was also named a Leader in G2’s Fall 2026 Grid Report for Customer Success with a satisfaction score of 97, the highest of any Leader in the report.
To view the full list of finalists, visit https://www.cloud-awards.com/ai-awards/2026-finalists.
About The Cloud Awards
The Cloud Awards is an international program which has been recognizing and honoring industry leaders, innovators and organizational transformation in cloud computing since 2011. The Cloud Awards comprises five awards programs, each uniquely celebrating success across cloud computing, software-as-a-service (SaaS), cloud security, artificial intelligence (AI), and financial technologies (FinTech).
Winners are selected by a judging panel of international industry experts. For more information about The Cloud Awards, please visit https://www.cloud-awards.com/.