ChurnZero named finalist in 2024 SIIA CODiE Awards for Best Customer Service Solution and Customer Success Team of the Year
Washington, D.C, March 28, 2024: ChurnZero, the platform and partner for customer success, has been named a finalist for two 2024 SIIA CODiE awards: Best Customer Service Solution and Customer Success Team of the Year.
The prestigious awards program, run by the Software & Information Industry Association (SIIA), recognizes the companies that create the most innovative business technology. ChurnZero, which helps customer success teams worldwide work more efficiently, deliver greater customer value, and drive more revenue, was named a CODiE winner in 2018 and 2023, and a CODiE finalist in 2019, 2021 and 2022 for best Customer Success Management Solution and Best Client Success Team.
“We’re thrilled to announce that our dedication as the platform and partner for customer success has propelled us into the finalist ranks for both the Best Customer Service Solution and Customer Success Team of the Year at the SIIA CODiE Awards,” says You Mon Tsang, CEO and co-founder of ChurnZero. “It is an honor to be recognized for both our product innovation and the dedication of our team in helping our customers succeed.”
In 2023, ChurnZero’s product releases encompassed automation & AI, reporting, customer lifecycle management, user and data management, and customization options, new integrations and more. Highlights include:
- Customer Success AI: the first generative AI capability built into a customer success platform.
- Launchpad: an in-platform library of playbook and journey templates that helps CS teams build and scale their digital programs with confidence.
- Renewal & Forecast Hub: an in-platform forecasting and management tool that enables confident ownership of account growth and revenue.
The company also announced partnerships with Higher Logic Vanilla and Absorb LMS enable CS teams to streamline, enhance, and unite their digital CS, customer education, and community management workflows. ChurnZero now offers more than 60 native integrations, the most of any CS platform.
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ChurnZero’s also solidified itself as the CS industry’s best and most-loved customer success platform, with top ratings from customers and multiple awards from industry bodies. These include:
- Top score in the current offering category and a Strong Performer designation in The Forrester Wave™ Customer Success Platforms, Q4, 2023.
- Trust Radius Most Loved Award for 2024, which is based on customer sentiment.
- Three TrustRadius Best Of Awards: Best Feature Set for innovation, Best Relationship for partnership with customers, and Best Value for Price.
- Top Rated platform in the Customer Success category by Trust Radius for the fifth consecutive year, with an additional Top Rated award in the Customer Onboarding category.
- G2’s highest rating for user satisfaction with a customer success platform.
About the CODiE Awards
The SIIA CODiE Awards is the only peer-reviewed program to showcase business and education technology’s finest products and services. A SIIA CODiE Award win is a prestigious honor, following rigorous reviews by expert judges whose evaluations determine the finalists. Since 1986, thousands of products, services and solutions have been recognized for achieving excellence. For more information, visit siia.net/CODiE.