Washington, D.C, August 21, 2024 — ChurnZero, the platform and partner for customer success, has been shortlisted for two 2024 A.I. Awards for Customer Success AI™ (CS AI™), the first generative AI built into a customer success platform.
Launched in January 2023 and enhanced continuously with new features, CS AI helps the customer success teams who use ChurnZero work more efficiently and scale their impact. Embedded throughout the ChurnZero platform, CS AI helps users quickly analyze data, research customers, discover trends, build strategies, predict churn, and boost customer engagement.
ChurnZero is shortlisted for two categories in the A.I. Awards, a new program that recognizes innovative, impactful applications of AI within the SaaS industry: AI Deployment of the Year and Best Use of AI in Customer Service.
“While AI’s speed and “wow” factor are impressive, the real value of AI in SaaS comes from its thoughtful application to existing workflows to solve ambitious challenges,” says You Mon Tsang, CEO and co-founder, ChurnZero. “This takes more than technological expertise; it also requires a deep understanding of customers and their needs. We’re delighted to be recognized for this, and we appreciate the A.I. Awards for their impact-focused approach.”
Customer Briefs, powered by CS AI, frees CS teams from time-consuming research with instant, detailed summaries of customer accounts.
The AI Deployment of the Year award recognizes the most impactful and innovative deployment of artificial intelligence within the past year. Entrants are assessed on technical execution, efficiency, creativity, solution scalability, and the potential of the AI deployment to impactfully address real-world challenges.
The Best Use of AI in Customer Service award celebrates innovative AI-driven solutions that demonstrate excellence in providing personalized, efficient, and effective customer interactions across various channels and touchpoints. Judges look for AI-enabled solutions that can automate routine tasks, anticipate customer needs, and deliver personalized interactions that enhance satisfaction and loyalty.