About

Joe Does Tech Touch (JDTT) is a GTM consulting firm dedicated to helping businesses scale smarter through Digital Customer Success, Tech Touch strategies, and GTM systems optimization. Founded by Joe Di Grande, a recognized leader in Customer Success, Sales and CS Ops, and automation, JDTT specializes in designing and implementing scalable engagement models that reduce manual effort while improving retention and revenue outcomes.

With deep expertise implementing and optimizing ChurnZero, as well as other GTM platforms, JDTT bridges the gap between strategy and execution. Whether it’s mapping customer journeys, building automated playbooks, or integrating data across systems, our mission is to empower teams to achieve more with less, delivering proactive, data-driven customer experiences at scale.

Having led automation and Digital CS programs for companies like Business Insider, EMARKETER, and Ceros, Joe brings first-hand experience in launching and optimizing Tech Touch motions as well as implementing the Churnzero and other platforms that drive measurable results: increased NRR, reduced churn, faster time-to-value, and lower operational costs.

Service Offerings

ChurnZero platform optimization, Customer journey mapping and playbook development, Customer segmentation, Fractional CS operations, Supplementation configurations, Strategic advisory call