About

ESG created Customer Success as a Service® (CSaaS®) to help you scale Customer Success – faster.

Our clients are B2B technology companies that are looking to quickly improve revenue performance, operating efficiency, and EBITDA, but need extra capacity to meet the growing demands of their business.

Our CSaaS® Solution deploys a tailored group of specialized resources that augment & act as a temporary extension of your internal team to help you execute an optimized GTM operating model.

ESG is a tactical partner with a bias towards action.

Service Offerings

Advanced reporting, Churn analysis and prevention strategies, ChurnScore development, ChurnZero platform optimization, CS process consultation, Customer journey mapping, Customer segmentation, Data analysis and cleanup, Fractional CS leadership/operations, Playbook development, Renewal and upsell strategies, Supplemental configuration services