IMPROVE CUSTOMER
OUTCOMES

Fight customer churn by understanding how people experience every touchpoint of your product and service. Happier customers means higher retention rates with ChurnZero.

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UNDERSTAND THE FULL
CUSTOMER LIFECYCLE

Customer Insights

View data from multiple sources to create a holistic view of the customer and address needs in real time.

Onboarding

Establish the groundwork for success with progress tracking and automated tasks and alerts.

Product Adoption

Understand usage behavior and help customers get the most value out of features and functionality.

Renewal/Expansion

Intentionally track upcoming renewals and use leading indicators to accurately identify opportunities or risks.

See the big picture in a comprehensive view
Thriving customer relationships depend on constant engagement between companies and their customers. Manage to-do’s, messages and view customer data in a single comprehensive view. Relevant customer insights are now at the forefront of your day.

SEE IT IN ACTION

See how the ChurnZero Customer Success platform can help your business retain customers, expand current accounts, increase product software adoption, and optimize the customer experience.

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What people are saying

"ChurnZero continues to be a great Customer Success tool to my team and our company! The analysis of the metrics we're measuring through and consolidating through ChurnZero has provided great insight into our business and the areas/next steps we need to take our business to the next level."

5

via G2.com

Customer Success Leader

Enterprise Computer Software

"I love the "set it and forget it" nature of ChurnZero. We can build workflows for customer outreach ahead of time without doing much data analysis. "

5

via G2.com

Sr. Customer Experience Manager

Computer Software

"ChurnZero helps ensure that our CS team has everything they need to engage with our customers successfully, and it provides our leadership with robust business analytics to ensure business retention and growth."

5

via G2.com

Digital Experience Manager

Mid-Market Computer Software

"Most SaaS organizations have trouble figuring out where the CSMs should spend their time – ChurnZero ensures that we are working on the right things at the right moment"

5

via G2.com

VP of Customer Success

Mid-Market Computer Software

"ChurnZero is a ‘must-have’ for any SaaS business"

5

via G2.com

VP of Customer Success

Mid-Market Computer Software

"ChurnZero has helped me increase my retention rate 13% in just 1 year! I've been a leader of Customer Success for 20 years, and this is the best solution to help fight churn, identify issues and risks early, and to monitor action plans. "

5

via G2.com

Customer Success Leader

Mid-Market Computer Software

"ChurnZero is the non-negotiable software for success teams to deliver customers' success & business results"

5

via G2.com

EVP of Customer Success & RevOps

Enterprise Computer Software

"ChurnZero makes my life easier. We love creating plays within ChurnZero to automate the processes that we used to do by hand. It has cut out a lot of work for the CX team. It truly is a game changer."

5

via G2.com

Sr. Customer Success Manager

Mid-Market Computer Software

"My team and I love CZ! This has been a huge improvement for us. This platform has made our work easier for me and my direct reports."

5

via G2.com

Customer Success Leader

Mid-Market Computer Software

"ChurnZero drinks their own champagne. The tool is constantly evolving and improving because they not only listen to their customers but also use the tool themselves."

5

via G2.com

Customer Success Manager

Mid-Market Computer Software

Intuitive solutions for Customer Success teams
ChurnZero’s Customer Success Software platform is easy to set up and simple to navigate, so you can focus on improving the health of your company, not learning new software.