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Resources for Small but Mighty Customer Success Teams

Smaller Customer Success teams are facing additional pressures as SaaS buyers look to maximize or even re-evaluate their software investments. As your team works to conserve your hard-fought revenue, it’s more important than ever to ensure that your customers experience ongoing product value.

Tips from Customer Success Professionals

Check out these resources for ways that small but mighty Customer Success teams can maximize efficiency, foster a company-wide culture of CS and proactively manage accounts that are at risk.

4 Tips from Customer Success Professionals

Automate Onboarding

Ensure every customer starts on the right foot. Consider how tools like automation can take human error out of onboarding while still allowing for a personal touch.

Keep Your Team Focused

Dashboards can centralize your team’s Customer Success efforts and provide one-click access to everything you need to organize your day.

Leverage Your Usage Insights

Information from product usage, support software, and other sources help you truly understand your customer.

Segment Your Customer Base

Logical account segmentation is key to scaling your business. Segment customers into similar groupings like demographics or even usage statistics.

Resources for Customer Success Teams
Check out these relevant resources from Fighting Churn, the Customer Success blog with ideas and inspiration on retaining customers, and around the web.

Additional Resources

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