SaaS onboarding makes or breaks your customer retention. It’s a learn-or-churn, adopt-or-get-dropped user experience. When it comes to a Customer Success team, nailing your onboarding process is a must. This is particularly important for organizations with a long or complex onboarding process.
Looking to crack the code to create an optimal onboarding experience? Read on and learn how to get your customers to embrace your product, ideas for automating common onboarding activities, and how to position your customers for long-term success.