2024 CSM Confidential Report

68% of CSMs are happy. They’re also struggling. Get a new perspective of how your CSMs might be doing in 2024, and learn how you can help them succeed.

What brings your CSMs joy, and what stresses them out? What do they appreciate or dislike about their jobs? And what feedback they might have for you, their manager, that they’ll never share with you directly?  

In the 2024 CSM Confidential Report, ChurnZero and SuccessCOACHING surveyed hundreds of CSMs to find out.  

This new report aims to help customer success leaders see and address the opportunities and challenges that they might not always hear about in team meetings, performance reviews, or other “official” channels.  

Download the 2024 CSM Confidential Report to get the inside line on how CSMs really feel about their roles, goals, skills, training, workloads, and work-life balance—plus what they say their managers are doing well, and what they could do better.