2025 CSM Confidential Report

What’s motivating, frustrating, and inspiring your customer success team this year, and what should you do about it?

This year’s CSM Confidential Report goes deep on the professional ambitions and perspectives of 148 frontline CSMs. If you’re leading a CS team, or depending on one to drive retention and expansion, this is essential reading. Discover:

• What 58% of CSMs say would make them leave
• Why career clarity—not title—makes the biggest difference
• Where sales and CS are still misaligned on value and visibility
• What training your CSMs are asking for (but not receiving)
• How CS leaders are responding—with real, scalable solutions

As well as the data, you’ll find actionable advice for leaders from five CS experts on how to retain your CSMs and nurture them into revenue-drivers and future leaders. Download the report to help your team grow and thrive.