ChurnZero Services Suite

Turn your customer success strategy into ROI reality with hands-on support, guidance, and partnership from ChurnZero’s in-house experts.

Get the strategic and operational support you need.

You’ve chosen the best customer success platform for your program. Now, unlock its full potential with ChurnZero’s Services Suite: a professional services partnership designed to accelerate your results month after month.

We understand the challenges you’re navigating. Internal resources are finite, headcount is limited, your team’s expertise is uneven, and the pressure to deliver is high.

Let us do the heavy lifting. We can set up and customize the features you need to operationalize your workflows, and help you navigate the roadblocks. Together, we’ll get your strategy up and running, and then continuously improve it.

Our team combines a deep knowledge of ChurnZero’s platform with award-winning expertise in customer success strategies and a renowned approach to partnership that goes the extra mile. Our track record of working with over 1,000 companies across diverse industries provides us with unparalleled insights into what will drive your success.

Flexible, scalable, annual services packages.

Silver

8 hours per month
Up to 4 monthly overage hours
Beta access included

Gold

16 hours per month
Up to 8 monthly overage hours
One dedicated strategy day per year
Priority support included
Beta access included
One ZERO-IN conference ticket

Platinum

32 hours per month
Up to 16 monthly overage hours
Two dedicated strategy days per year
Priority support included
Beta access included
Two ZERO-IN + Customer Day tickets

“With ChurnZero, we have a trusted advisor.”

“The ChurnZero team didn’t just bring technical expertise,” says Kevin Taminini, VP of professional services and customer success at DDI.

“They brought an understanding of where we were in our journey of creating a CS team and launching our platform.”

Want to learn more?

“We are a rapidly growing company and we need to go fast. The team at ChurnZero recognized the speed that we needed to go at, and matched us. It was just an awesome experience.”

– Kathy Isaac, VP, customer success, Flare

We do the heavy lifting. You do what you do best.

Learn how ChurnZero Services Suite helps you accelerate your results, with fewer bumps in the road.

Strategy and planning

Strategic consultation: Get tailored recommendations and coaching on best practices, automation strategies, and CS initiatives.
Customer journey optimization: Build optimized engagement strategies across your customers’ lifecycle with enhanced and additional configurations.

Enablement and expansion

Training & enablement: Build your team’s skills in tailored sessions and hands-on workshops.
Special projects & custom requests: Bring an experienced, outside perspective to help you address your unique business challenges.

Execution and optimization

Advanced platform customization: Set up custom dashboards, reports, workflows, and integrations to fit your team’s needs.
Operational support & admin assistance: Offload your complex admin tasks onto our team to ensure smooth, efficient execution for yours.
Data & analytics enhancement: Optimize your data, improve reporting accuracy, and extract deeper insights on customer needs.

Spend more time on what matters most.

ChurnZero provides clear, immediate insight into what customers need and why—and our AI agents automate the follow-through—so your CS team can spend more time on strategy and relationships, and drive more recurring revenue.

See how ChurnZero’s Service Suite helps you increase retention and grow revenue.