Customer Engagement AI
Meet your customer team’s new AI superpower. Engagement AI analyzes every customer interaction for sentiment, tone, and topics to give you unmatched awareness of risks and opportunities in your customer relationship dynamics.
ChurnZero’s AI agents deliver the relationship intelligence behind revenue growth.
Customer relationships are always changing, shaped by every conversation, interaction, and decision. Until now, teams have relied mostly on gut instinct to understand how things are going. But instincts alone can’t reveal what’s changing—or why.
Engagement AI changes that. It uses AI agents to continuously analyze sentiment, track behavioral shifts, and surface key trends across your customer interactions—emails, meetings, notes, surveys, support tickets, and calls. These insights go beyond one-off responses or anecdotal feedback, giving you a reliable, real-time view of every account’s relationship health.
But it doesn’t stop there. Engagement AI pairs this nuanced, qualitative insight with product usage data, ChurnScores, and other signals to show you what matters most to your customers—and why. Whether you’re trying to spot risk, nurture loyalty, or identify your next expansion opportunity, you’ll have the complete picture to strengthen relationships and accelerate growth.
An unprecedented understanding of your customer base.
“From an account management and client retention perspective, the gained into the health of your customer base is with ChurnZero. ” – Michael N, via G2
Engagement AI is a game-changer.
Relationship Score: Know exactly where you stand with any account, right now. Engagement AI agents deliver a real-time relationship score based on actual interactions, not outdated surveys. That means no delays, no guesswork, just clear, timely insight you can act on.
Relationship Maps: ChurnZero provides a map of how each contact in your account views their relationship with you, so you can address individual needs and provide more personal service.
Topic Tracking: Our AI agents scan conversations across all channels and surface the key themes driving sentiment, helping you stay ahead of shifting needs, address recurring concerns, and uncover new opportunities for growth.
Trends over time: Don’t just track relationships—understand how they evolve. Engagement AI monitors engagement, sentiment, and topics over time, showing you exactly when and where priorities shift. Anticipate change early and adjust your strategy with confidence.
Sentiment and product links: Engagement AI also connects sentiment declines to events like significant announcements or increases in product updates, allowing you to address issues before they escalate.
“ChurnZero is an invaluable tool for monitoring customer health. This has allowed us to create targeted plays that help us stay proactive by keeping customers on track and sending timely reminders when needed. ” – Dustin J., via G2
Spend more time on what matters most.
ChurnZero provides clear, immediate insight into what customers need and why—and our AI agents automate the follow-through—so your CS team can spend more time on strategy and relationships, and drive more recurring revenue.