Customer churn prediction analytics
ChurnZero’s customer success software offers Success Insights, a feature that harnesses machine learning to help you anticipate churn risks and engage proactively with customers who need your attention the most.
Success Insights: Predictive analytics software for customer success
Success Insights goes beyond traditional health scoring to detect risks that might remain invisible through other measures.
It analyzes your customer data deeply to uncover hidden factors that correlate to churn, then scans your accounts for these patterns and behaviors. You gain a second source of awareness, besides health scores, that doesn’t require your team to analyze extensive datasets.
Success Insights acts as your early warning system, categorizing customers into risk levels, highlighting accounts that require immediate attention, and flagging upcoming renewal dates. The more quality data ChurnZero has on your customers, the more accurate these insights become.
Set up Success Insights to deliver risk reports on a regular schedule, providing you with a valuable source of insights for fine-tuning retention and revenue strategies and optimizing your customer journeys.
“The platform provides analytics and to help businesses better understand their customer base, build relationships with customers, and identify opportunities to increase customer loyalty. ChurnZero helps businesses better understand their customers and their needs and create more loyal customers. The benefits include improved customer retention, increased customer lifetime value, and better customer relationships.” – Henry L., via G2
The benefits of predictive analytics in customer success
Understand what success means to your customers
Success Insights identifies risk based on customer data, not general benchmarks, so you have greater insight into what makes customers churn.
Optimize your resources
You and your team will spend less time manipulating data so you can focus on customer retention and satisfaction
Become a more data-driven team
Success Insights will uncover potential blindspots and identify risk factors that may not have otherwise been surfaced. Now, you have the opportunity to develop and execute a save strategy for these customers that might have been surprise churn notifications later down the line.
“The ChurnZero AI tool really helps me when I am stumped on how to craft emails and/or feedback on things! It really is a lifesaver.” – Verified customer, via G2
Spend more time on what matters most.
ChurnZero provides clear, immediate insight into what customers need and why—and our AI agents automate the follow-through—so your CS team can spend more time on strategy and relationships, and drive more recurring revenue.