ChurnZero AI: AI that knows your customers and your business.
ChurnZero AI is purpose-built, drawing from your documentation, your business context, and live customer intelligence. Its answers and recommendations reflect how your business works, and where your customers are right now. There is no configuration needed. Agents work directly within your workflows. And you can access ChurnZero AI within the platform, or inside Claude and ChatGPT.
Your team's always-on advantage.
ChurnZero AI agents surface risk and opportunity early, recommend next steps, and automate the work that slows your team down. Every agent draws from a single intelligence layer: your customer data, your team's documentation, and your business context, so the output is specific, accurate, and ready to act on.
Shown above: ChurnZero AI agents signal account changes and recommend next steps.
What makes ChurnZero AI different.
Your AI is only as good as the data that powers it.
AI that executes.
ChurnZero AI is built and tested to solve the challenges CS teams face across onboarding, adoption, renewal, and expansion. Agents and assistants automate the admin, surface what matters, and take action autonomously or on request. Your team decides when agents suggest next steps and when they execute. Full control, across every account.
AI that knows your customers and your business.
AI that knows your business and your customers. Every agent is connected to your knowledge sources, regulatory guidelines, ICPs, pricing, segmentation logic, escalation paths, and what success looks like for your accounts. It reads customer calls and emails to determine tone, topics of interest, and shifts in sentiment. Every agent inherits all this data automatically. And it is always up-to-date.
Reach and flexibility.
Bring live ChurnZero data into the AI tools you already use. ChurnZero Connect (MCP) brings live ChurnZero data directly into Claude and ChatGPT. This is not just a data pipe. It carries an intelligence layer that maps plain-language questions to the right fields, runs calculations where the data lives, and applies permission-based guardrails so answers are accurate and governed. Ask about any account or your entire portfolio and get answers that are real, specific, and yours.
One subscription for every AI capability you need.
ChurnZero provides access to all AI agents through one annual subscription. The transparent flat-rate tiers and pre-purchased AI credits give teams a clear cost structure and room to grow.
AI agents and assistants: Meet your new digital teammates.
Purpose-built digital teammates that automate routine tasks, flag risk and opportunity, and bring consistency and speed to your customer growth program. Every agent is available via a self-serve AI Marketplace. You control which agents you use, which accounts and contacts they apply to, and how often each executes.
Workflow Assistance
Consult: Generate tailored Success Plans giving customers unique paths to value.
Compass: Generate Success Plan summary emails.
Recap: Summarize long email threads into clear takeaways and action items.
Scribe: Draft smart, contextual replies using customer and product data and proven best practices.
Verse: Transform your Dynamic Slides into tailored narratives.
Pilot: This agent triggers AI actions with automation to increase personalization
Signal Detection
Beacon: Spot buying intent from key players to drive growth.
Echo: Turn unstructured product feedback from customers into actionable insights.
Harbinger: Detect relationship risk so you can engage before churn is a conversation.
Spotlight: Surface moments of measurable impact so you can demonstrate clear wins and value.
Data Enrichment
Archetype: Maintain role assignments automatically and map real influencers across accounts.
Herald: Identify and activate the right advocates before you need them.
Intel: Gather strategic customer insights like current initiatives, ICP, and competitors.
Pulse: Spot the true influencers driving decisions and your partnerships.
Vibes: Surface changes in customer signals early so you can intervene with confidence.
AI that knows everything it needs to know to get it right.
All ChurnZero AI agents are connected to and build recommendations and actions from data about your business and your customers.
Knowledge Sources
ChurnZero’s AI Knowledge Sources connect your AI agents to your internal and external knowledge sources (e.g., Zendesk or Confluence) to become even smarter digital teammates, automatically referencing trusted sources as they analyze customer interactions, recommend next steps, and help you scale.
Customer Intelligence Profile
Captures everything an AI agent needs to know: product info, ICPs and personas, regulatory guardrails, customer segmentation, team structure and best practices, success metrics, pricing and packaging, competitive landscape, and renewal and expansion strategies. Set it once and every agent picks it up.
Customer data
A complete, accurate, and up-to-date customer information within the ChurnZero system and from the 70+ integrations with the business tools you use every day.
Built-in AI that delivers unprecedented insight.
In addition to AI Agents, ChurnZero's platform includes a suite of built-in AI functionality that dramatically increases efficiency and improves your knowledge of your customer base.
Snapshot AI
Generate executive‑ready account snapshots that highlight outcomes, risks, and next steps.
Engagement AI
Learn what matters to your customers and why by analyzing sentiment, relationship dynamics, and trending topics across accounts.
Meeting AI
Turn conversations into structured summaries with action items and follow‑ups.
CS AI
Use this CS‑tuned assistant for writing, analysis, and guidance.
“The AI-powered agents’ automation provides predictive capabilities we couldn’t achieve manually, surfacing accounts that need immediate attention and enabling our team to focus on high-impact conversations rather than data mining.”
Why customer teams love ChurnZero AI
Customer success leaders
extend high-touch experiences and drive growth across every segment.
Customer success management
lead with more clarity and less guesswork, and free their teams to focus on what really matters.
Customer revenue leaders
scale revenue impact and customer coverage, without scaling headcount.
CSMs
refocus on building relationships and solving customer challenges without the everyday busywork.
"ChurnZero’s AI Agents have been instrumental in helping us shift from reactive firefighting to proactive, systematic customer success. We needed intelligent automation that could identify at-risk customers early and trigger the right interventions at scale.” - Marc R., Director of CS