Customer collaboration within your app
Success Centers provide a central place for digital, in-app customer engagement, helpful resources, notifications, outreach, surveys, milestones, reporting and congratulations.
Collaborate with customers in your Success Centers
Make your CSMs’ outreach easier with a single place to where they can point customers for all interactions. Your CSMs can spend more time on relationship building, helping customers achieve their goals, and less time on the administrative tasks of customer management.
Success Centers are created and managed within ChurnZero, giving you full control over the look, style, visibility, and content of your centralized communications with customers
“What do I like best about ChurnZero? Capability for in-app extensions to provide content to users for news and help guides.” — Charles W.. via G2
Personalized communications, in-app collaboration
Keep customers engaged with
Digital content such as text, images, videos, calls to action, and more.
Account roles: Select the specific types of information you want each customer role to see.
Journey checklist: See details for each journey and prompt customers to complete to-dos.
Metrics: Include useful progress metrics from ChurnZero’s Account Insights.
Announcements: Display news, product updates and general information.
Surveys: Include reminders and links to surveys that have yet to be answered.
IFrame: Display content from other sites, such as your conference’s registration page.
Resources: Upload documents so customers have easy access.
Ways to use Success Centers
Meeting management: Success Centers give you the option to make CSMs’ meeting information and reminders accessible to their customers.
Make resources easy to find: Share documents through the Success Center for future needs and access.
Centralize information: Cut down on emails from marketing, customer support, product, and events by consolidating your updates here.
Set the stage for renewal conversations: Add relevant renewal and value-driven data to the Success Center for decision makers before and during the discussion.
Keep your onboarding moving: Display journey checklist information, walk the customer through activities, mark progress, and showcase next steps.
Communicate value: Provide usage details with visual representation to drive continued adoption and discussions on where value is being seen, or where it needs improvement.
Support status: Use the Success Center to show any outstanding support tickets and their status, keeping users informed on issues that they reported.
“We are looking at the – messaging feature to promote feature releases, tips & tricks, and relevant content based on feature usage.” – Current user via G2
Spend more time on what matters most.
ChurnZero provides clear, immediate insight into what customers need and why—and our AI agents automate the follow-through—so your CS team can spend more time on strategy and relationships, and drive more recurring revenue.