Automated Customer Engagement

Automate Plays Throughout the Customer Lifecycle

Automating the customer experience is vital for ensuring your customer engagement is timely and personalized, and that your team is set up to scale. ChurnZero Plays allow you to automate processes and communication while maintaining high quality touch points with customers.

ChurnZero Customer Success Platform - Customer Playbook Dashboard

Plays & Automation

With Plays and Conditional Logic, you can use data to ensure that your engagements are based on a deep understanding of your customers and their behavior with automated customer segmentation. Plays increase the effectiveness of your customer teams while giving your customers the experience of high-touch services. This results in satisfied and engaged customers and a more efficient and scalable Customer Success team.

Screenshot of ChurnZero's playbook dashboard
Play Dashboard

Teams can have an automated customer engagement with Plays for accounts or contacts using any data available in ChurnZero, such as product usage, journey touchpoints, customer health scores, and more. This allows you to target customers at the ideal time with relevant content and messages to deliver more value from your products and services. You can also upgrade your Plays to include Conditional Logic to send your customers down different automation paths. This functionality allows you to save time and automate more complex workflows all within just one Play. The Play Dashboard allows to see how specific plays are performing overall or at the individual step level.

Check out ChurnZero Plays