The Ultimate Guide to Customer Success in SaaS: The Essential Handbook for Building the Modern Customer Success Program

The SaaS business model, which runs on recurring revenue, needs Customer Success to survive. As such, people are looking for answers on how to nail their Customer Success initiatives. Whether you’re finding yourself asking “what is Customer Success?” or you’re a seasoned practitioner, this resource is for you.

In this guide, we distill down the vast learnings, expertise, and experience that our team of CS executives and professionals have amassed over a decade of working in various roles in the industry.

Key Questions Answered:

  • What are the responsibilities of Customer Success?
  • How do you build a Customer Success strategy?
  • What does a mature Customer Success organization look like?
  • And many more…