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Customer success benchmarks and trends

Trends and benchmarks in customer success

The following charts provide insight into the trends we have seen over the years through The Customer Success Leadership Study.

Trends in CS leadership titles

Trends in CS leadership titles (2020 - 2023)

Trends in renewal process ownership

Trends in renewal process ownership (2020 - 2023)

Trends in expansion ownership

Trends in expansion ownership (2020 - 2023)

Trends in interdepartmental collaboration

Trends in interdepartmental collaboration (2020 - 2023)

Trends in the customer success tech stack

Customer success tech stack (2020 - 2023)

The most used technology in the customer success tech stack

Most used technology in the CS tech stack (2020 - 2023)

Trends in customer success team size

Customer success team size (2022 - 2023)

Trends in non-headcount customer success budgets

Non-headcount budgets (2022 - 2023)

Download the reports

2020 Report

2021 Report

2021 Customer Success Leadership Study download

2022 Report

2022 Leadership Study

2023 Report