Customer Success Leadership Trends

Customer success leadership titles 2020 - 2023

  Customer success operations encompasses everything from strategy, processes and planning, to analysis, communication, enablement and platforms. Customer success operations can and should be the steady foundation on which your customer-facing team members stand.

Important charts

Trends in CS leadership titles (2020 - 2023)

Customer success leadership titles 2020 - 2023

  Customer success operations encompasses everything from strategy, processes and planning, to analysis, communication, enablement and platforms. Customer success operations can and should be the steady foundation on which your customer-facing team members stand.

Download the reports

2020 Report

2021 Report

2021 Customer Success Leadership Study download

2022 Report

2022 Leadership Study

2023 Report