Jan 14, 2021

Read Time 3 min

ChurnZero Once Again Named the #1 Momentum Leader by G2


ChurnZero is named the Momentum Leader, Highest Rated product, and the Best Relationship provider in the Customer Success category on G2.


G2 #1 Momentum Leader

G2 Momentum leader badge winter 2021ChurnZero, the real-time Customer Success platform, has again been named the #1 Momentum Leader in the Customer Success category on G2 for the 7th consecutive quarter in a row since the grid’s debut.

Out of 29 solution providers included in G2’s Winter 2021 Momentum Report for Customer Success software, ChurnZero has received the highest Momentum Score, based on exceptional customer satisfaction and market growth, reinforcing ChurnZero’s position as the pacesetting in the Customer Success industry.

G2 Winter 2021 - Momentum Grid - Customer Success


G2 #1 Highest Rated 

ChurnZero has also held its place as the Highest Rated product in the Customer Success category on G2, based on user satisfaction. A product’s satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data.

Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

G2 Winter 2021 - Highest Rated - Customer Success


G2 #1 Best Relationship 

g2 winter 2021 - best relationship - customer successChurnZero is also rated #1 (out of 34 other vendors) in the Customer Success Relationship Index on G2 for Winter 2021. A product’s Relationship score is calculated by a proprietary algorithm that factors in real-user ratings for a number of relationship-related review questions.

ChurnZero’s relationship score is 9.73 (out of maximum of 10) which is 97% when the average score among other vendors in the Customer Success category is only 85%. 

The Relationship score is affected by the following (in order of importance):

  • Customers’ reported ease of doing business with the seller based on reviews by G2 users
  • Customers’ satisfaction with the product’s quality of support based on reviews by G2 users
  • Customers’ likelihood to recommend each product based on reviews by G2 users
  • The number of reviews received on G2; buyers trust a product with more reviews, and a greater number of reviews indicates a more representative and accurate reflection of the customer experience
About G2 (formerly G2 Crowd)

Headquartered in Chicago, G2.com is revolutionising the way businesses discover, buy and manage software and services. More than three million users per month rely on G2.com to help them find and buy the best software for their businesses. The platform has 750,000 reviews, and $100M in total funding invested by IVP, Accel Partners, LinkedIn, Emergence Capital, Pritzker Group, Chicago Ventures, Hyde Park Ventures, industry leaders and founders. G2.com’s most recent funding, a $55M Series C, was announced in October. The company’s first acquisition, Siftery, was announced in December 2018 following its Series C funding.

About ChurnZero

ChurnZero helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product, asses their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. ChurnZero is headquartered in Washington, D.C. and is backed by leading angles and venture capital firms such as Baird Capital, Grotech Ventures and Middleland Capital. For more information, visit churnzero.com.




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