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Chris Pilbeam
U
Get ready for 2026 with our top 12 recommended 2025 reads and views for customer leaders
How to build a sustainable customer advocacy program for 2026
How to build scalable customer onboarding that still feels high-touch
Why the future of customer success is autonomous (and it’s great news for the people you lead)
The real impact of customer education on adoption and NRR
How to operationalize customer advocacy into a growth engine.
How to break the cycle of customer success fire drills.
The 10 customer growth trends and tips that every leader should know for 2026
How to transform a customer success team in 90 days
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