Washington, D.C, December 2, 2024—ChurnZero, the platform and partner for customer success, has earned the 2024 Customer Success Award for Customer Success Team of the Year. Awarded by Customer Success Collective, the recognition reinforces ChurnZero’s standing as the technology partner of choice for CS teams worldwide. ChurnZero also holds the 2024 SIIA CODiE Award for Customer Success Team of the Year, and the 2024 Appealie Customer Success award.
“ChurnZero’s customer success team goes above and beyond to deliver exceptional customer experiences,” said Lukas Alexander, vice president of customer success, ChurnZero. “As well as consultants and coaches, we’re partners, whom our customers consider an extension of their own teams. Our CS team is also at the forefront of customer success best practices, driving the adoption of new tools, ideas, and strategies for our customers and the wider SaaS industry. We’re grateful to Customer Success Collective for recognizing our dedication and impact.”
Recent initiatives by ChurnZero’s customer success team include:
Customer Training Day: ChurnZero’s ZERO-IN conference for CS leaders now offers a full day of hands-on training with ChurnZero’s CS team, in which attendees enhance their software skills and know-how to make a bigger impact.
LinkedIn Learning Professional Certificate for Customer Success: ChurnZero’s CS team partnered with LinkedIn Learning to create a structured learning path covering CS strategies, techniques, analysis, and other best practices.
ChurnZero Academy: A no-cost online learning hub accessible to all ChurnZero customers, the Academy offers an array of courses tailored to the needs of customer success managers (CSMs), administrators, champions, and developers.
ChurnZero Community: This user-driven network serves as an interactive platform for peer learning and networking, with a sharp focus on best practices and collective troubleshooting.
Best practices: ChurnZero’s CS team contribute to weekly blog articles, newsletters, monthly thought leadership webinars, and industry publications focused on the best practices of CS.
To see more industry recognition for ChurnZero and its team, visit the ChurnZero newsroom.