Washington, D.C, June 1, 2024— ChurnZero, the platform and partner for customer success, has earned an array of 2024 Appealie Awards including the Customer Success Award for the work of its exceptional CX team.

The company, whose customer success (CS) software helps CS teams work efficiently, deliver greater customer value, and drive more revenue, also earned Appealie Overall SaaS Awards in the Analytics and Business Intelligence, Customer Service, and Collaboration and Productivity categories. Overall SaaS Awards are selected based using Net Promoter Scores™ (NPS), UI/UX, recent product improvements, third-party analyst research, and other criteria.

“We’re proud that our CX team and their work have earned APPEALIE’s Customer Success Award for 2024,” says Lukas Alexander, ChurnZero’s vice-president of customer success. “This win validates our approach of dedicated partnership with our customers, and our commitment to exemplifying and evolving the best practices of customer success. We’re grateful to ChurnZero’s customers, who see us as an extension of their own teams, and to our CX team for fulfilling that promise.”

The Customer Success Award follows the company’s 2024 CODiE Awards win for Customer Success Team of the Year.

ChurnZero’s APPEALIE Overall SaaS Awards reflect the company’s vision for customer success as the most sophisticated function in SaaS with a tech stack to match. Recent ChurnZero feature releases include Customer Success AI: the first generative AI capability built into a customer success platform, Launchpad’s library of customizable playbook and journey templates, and Renewal & Forecast Hub for confident ownership of account growth and revenue.