Rethinking customer onboarding to accelerate success
About this webinar
Increasingly, customer success teams discuss helping customers achieve their desired business outcomes, yet they often do very little during onboarding to support customers in reaching the results they require. Instead, many onboarding efforts are ineffective and often are narrowly focused on the technology itself.
Many of your customers lack the internal knowledge, expertise, and infrastructure necessary to successfully achieve their business goals using your (or any) software. It is time to boldly revamp your onboarding process to instead focus on where your customers struggle the most – developing the capacity to drive internal success on their own.
This webinar presents a proven model that you can use to help customers quickly shift their approach and build their capacity to drive their own internal success with your software.
Speaker: Jason Whitehead, CEO of Tri Tuns, LLC and Co-Founder of Customer Success Mastermind.
Key takeaways:
- Why most onboarding efforts are ineffective and do not set your customers up for success with your software
- Why your customer struggle to achieve their goals and how you can help them create their own internal success team
- Specific tactics you can use to quickly improve your onboarding approach to be a force multiplier in driving customers’ success while reducing the workload on your CS team.
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