For Cs Leaders At 200+ Employee Saas Businesses

Cut churn.
Grow your book.
With the same team.

Every planning cycle you defend the same math: to keep more customers means more CSMs. With ChurnZero, one CSM covers more, so the next ask is a ratio, not a hire.

Risk surfaces early. Health scores flag at-risk accounts months before the renewal date.

Hours back every week. Playbooks and agents run check-ins, onboarding, and renewal prep.

Nothing goes dark. Digital engagement keeps quieter accounts moving between touches.

Same CSMs. More accounts. Less churn.

Enter your email and pick a demo time on the calendar. 30 minutes, built around your book of business.

No pitch deck. Bring your book size and team count.

Category-leading on quality of support (9.5). Good partner in doing business (9.6).

Why The Current Setup Keeps Losing

You’re not short on customer data. You’re short on time to act on it.

Three things go wrong in almost every CS org running on a CRM, a spreadsheet, and good intentions. And they always show up too late for you to act on them.

1

Churn surfaces at renewal

You only find out an account is leaving when the cancellation email lands. But your window to act and change the outcome closed months earlier.

2

The math never changes

Sales shows pipeline per rep. Support shows tickets per agent. Customer success shows a hiring request, and takes the scrutiny that comes with it.

3

The CRM records. It can’t act.

Your CRM was built for pre-sale. It stores customer data without acting on it, and the AI layer bolted on top acts without understanding.

How It Actually Works

Risk surfaces early. The follow-through happens without you.

Step 01

Catch the account slipping before it’s too late

ChurnZero pulls product usage, support history, billing, and CRM activity into one health score per account. At-risk revenue becomes visible months before the renewal date, with reasons attached so you know what to act on.

Step 02

Works with the workflows you already run

Playbooks and automation handle check-ins, onboarding tasks, and renewal prep. AI agents purpose-built for customer success interpret the data and act on it, embedded in your existing workflow rather than bolted on beside it. You set the guardrails.

Step 03

A named person stays on your account

Every ChurnZero account gets a named CSM, not a rotating queue. Rely on category-leading support and partnership to keep your customer success competitive.

Proof, Not Promises

Retention up. Headcount flat..

Four customers, four numbers they can point to.

00

Increase in account to CSM ratio.

00

Increase in logo retention.

00

Annual churn rate.

00

Doubled 1:1 customer coverage.

“Most SaaS organizations have trouble figuring out where the CSMs should spend their time – ChurnZero ensures that we are working on the right things at the right moment.”

Mid-Market Computer Software

“I love the ‘set it and forget it’ nature of ChurnZero. We can build workflows for customer outreach ahead of time without doing much data analysis.”

Computer Software

“By eliminating thousands of manual tasks and surfacing early warning signs at scale, we can strategically deploy our team’s time where it matters most.”

Sarah Knoll,

VP Customer Success,
VITALSOURCE

If You Have Other Tabs Open

The differences that show up in year two

Most platforms in this category can surface a health score. The gap widens depending on who has to run the platform, and who fixes it when it breaks.

Churn Zero

The enterprise CS platform

The CRM you already own

Who runs it day to day

Churn Zero

Your existing CS team

The enterprise CS platform

Reviewers consistently cite a dedicated admin, and complex rollouts often pull in a third-party partner

The CRM you already own

Whoever owns Salesforce, on top of their real job

Where the AI sits

Churn Zero

Built for customer success and embedded in CS workflows, with guardrails

The enterprise CS platform

Generic AI, or an acquired tool bolted on, or one your team configures itself

The CRM you already own

A sales-motion AI layer pointed at post-sale problems it was not trained on

Who you call

Churn Zero

A named CSM on every account

The enterprise CS platform

Named contacts typically reserved for the top tier

The CRM you already own

Internal ticket queue

What it was built for

Churn Zero

Post-sale, and only post-sale

The enterprise CS platform

Scale assembled through acquisition, with the integration sprawl that follows

The CRM you already own

Pre-sale. It's a database, and it records rather than acts

Before You Book

The questions that come up on every first call

Can we not just do this in Salesforce or HubSpot?

A CRM is a database built for the pre-sale motion, with very few proactive actions in it, so a customer success layer on top has to be maintained by someone forever. The build is rarely the problem. The upkeep, the ownership, and what happens when that person leaves is where DIY setups quietly fall over.

How is this different from the bigger enterprise platforms?

Mostly in who carries the load. Reviewers of the larger platforms repeatedly describe a steep learning curve and the need for a specialized admin to keep things running. ChurnZero is built to be run by the customer success team itself, and every account gets a named CSM rather than a queue. Ask us for the side-by-side G2 comparison on the call.

We have never bought a customer success platform before. How do we build the case?

That’s quite common, yet not a reason to wait. Customer success leaders now own a revenue number without always having bought tech for it before. We publish an ROI calculator and a guide to buying customer success technology, and we will help you put the internal business case together whether or not you end up choosing us.

Do we need an AI strategy before we can use this?

No. The agents are purpose-built for customer success, they interpret customer data inside your existing workflows, and you decide how much they handle, where, and when. You stay in control of strategy. You won’t need to become a prompt engineer.

What does the partnership actually look like once we are live?

A named CSM on your account, support with tracked reply-time service levels, in-app collaboration spaces where we share directly with your team, and a customer community outside the software.

Your book will grow either way.

Keep more of it with ChurnZero.

Same CSMs. More accounts. Less churn.

Enter your email and pick a pick a demo time on the calendar. 30 minutes, built around your book of business.

Cut churn.
Grow your book.
With the same team.

Same CSMs. More accounts. Less churn.