Top-Rated Customer Journey Software
The customer journey sets users up to succeed or churn. Keep customers on track with ChurnZero. Guide your customers to success with automated, customized engagement, product tours, usage tracking and more.
Work smarter, not harder with our proprietary Customer Success AI™ included in all plans
Automate communications with digital engagement tools designed to increase personalization, product adoption, and customer value
To get started, just enter your email and pick a time on our demo calendar.
See it in Action
Top-rated customer success software.
Manage the entire lifecycle with ease.
Engage customers when they're active.
Innovative in-app engagement let you provide tips, tricks, and product tours when and where a customer needs it.
Never lose sight of customer progress.
Define milestones, tasks, and achievements to manage the lifecycle throughout onboarding, product adoption, renewals, and advocacy.
Know what's going on with usage data.
Keep track of customer activity and get real-time alerts. You can see which customers need assistance and intervene at the right time with the right information.
Track, improve, repeat.
ChurnZero’s reporting and analytics help you see what’s working and what isn’t—so you can optimize your journey.
Customer journey reports
Our External Journey Sharing capabilities allow you to share progress with your customers and collaboratively manage their experience. In-App Checklists allow you to share a to-do list with your customer directly in your application. External Journey Reports provide an option to safely share a customer’s full Journey Report outside of ChurnZero with contacts and external stakeholders via a shared link.
Your platform and partner for customer success.
See how ChurnZero’s Customer Success platform can help you better understand your customers and improve their experience with your products.
What people are saying
“I love the 'set it and forget it' nature of ChurnZero. We can build workflows for customer outreach ahead of time without doing much data analysis.” – Computer Software
“ChurnZero helps ensure that our CS team has everything they need to engage with our customers successfully, and it provides our leadership with robust business analytics to ensure business retention and growth.” – Mid-Market Computer Software
“Most SaaS organizations have trouble figuring out where the CSMs should spend their time – ChurnZero ensures that we are working on the right things at the right moment.”– Mid-Market Computer Software
To help you make the switch to Churnzero
Frequently Asked Questions
Does ChurnZero require an admin?
ChurnZero’s CSP can be set up without the use of a dedicated admin and the additional headcount incurred.
Is In-App functionality standard?
ChurnZero’s CSP can be set up without the use of a dedicated admin and the additional headcount incurred.
Is ChurnZero easy to use?
ChurnZero’s CSP can be set up without the use of a dedicated admin and the additional headcount incurred.
Our Credentials
Highest Rated
Ranked #1
Overall Winner