Leveraging Customer Success to Increase Expansion Opportunities

Speaker: John Parrell, Account Executive @ ChurnZero

Webinar On Demand

Chances are that some of your customers are ripe for an upsell opportunity. Do you know how to properly identify these customers? Or are you leaving money on the table?

Customer Success solutions are uniquely positioned to identify the right customers for expansion sales. By harnessing customer usage data and tightly integrating it with your application, CS solutions provide a valuable way to proactively identify and execute expansion sale opportunities.

Watch our 20-minute webinar with John Parrell, Account Executive at ChurnZero.

In this webinar, we’ll cover:
  • Develop “look-a-like” profiles to better understand customers ready for upsell opportunities
  • Leverage tools like In-App Messages and Plays to encourage expansion sales
  • Apply customer usage data as a driver for expansion conversations