In-app product WalkThroughs

WalkThroughs are multi-step guides that display directly within your app. Use them to showcase new features, provide product tours for new users, or simply display content to the right person at the right time.

“I love the walkthrough features and plays. It’s helpful for my team to enable and promote product adoption.” — Current user

Increase adoption within your product with WalkThroughs

ChurnZero WalkThroughs allow you to directly engage and support customers within your application. Track interaction with WalkThroughs to measure their effectiveness, and create further automation for those following the steps to increase your customer engagement. With additional context, instruction, and use cases for any feature or touchpoint, WalkThroughs create a more intuitive and engaging experience for your customers, and turn vague announcements into useful, actionable information.

Product WalkThroughs

product WalkThrough ChurnZero

“ChurnZero is critical for all proactive (product engagement) and reactive churn intiatives within our org. Additionally, we utilizing ChurnZero for our onboarding experience and to on new product adoption goals.” — Chelsey K.

Showcase your product right within your product

Benefits

Target each WalkThrough to new or existing account or contact segments, creating tailored experiences.
Trigger automation based on user behavior like completion, abandonment rates, and step engagement (views or clicks).
Create as many WalkThroughs as you need, without limitations.
Customize each WalkThrough’s length, triggers, step types, color schemes, and more to align with your application’s branding.