“The API connections with our other internal programs are invaluable as it centralizes information and truly makes ChurnZero a one-stop-shop.” – Current customer
Integrate customer success data with everything: ChurnZero REST API
There is no limit to where data can come from with ChurnZero. With our REST API, you can extract ChurnZero data and import it into your applications. You’ll streamline data sharing, allow other teams to access customer insights inside their own systems of record, and unlock higher productivity in your organization as well as higher customer satisfaction.
ChurnZero’s REST API is an OData implementation. OData (Open Data Protocol) is Microsoft’s set of best practices for building and consuming REST APIs. As well as helping ChurnZero conform to widely-accepted standards, OData makes our customer success API accessible to developers who know how to interact with OData, enabling integrations with Microsoft Excel, Tableau Desktop, Microsoft Power BI, and other platforms.
“ChurnZero is allowing us to client we had stored in multiple platforms in one place. It is allowing our team to view a more comprehensive picture of our clients and filter out irrelevant information quickly. It has allowed us to be more reponsive to clients in the moment as a result.” – Brittany C.
REST API can share the following information
- Account information
- Contacts information
- Events
- Event types
- Segments
- Health scores (ChurnScores), factors, and calculations
- Custom tables
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Why customer success teams love ChurnZero’s REST API
“What problems are ChurnZero solving and how is that benefiting you? Vendor consolidation, vendor integration, notification, automation, accountability, easy to , churn prevention, process alignment.” — Kelly O.
Customer success leaders
can create a more customer-centric culture by sharing CS data across the organization.
Customer success operations
can bring any data from any system into ChurnZero.
CSMs
can get more information about customers through systems that don’t integrate natively with ChurnZero.
Learn about all the features of ChurnZero customer success software
Core customer success features
Segment customers create automated plays and journeys, get detailed reporting, and a better understanding of the health of your customer base.
Digital engagement tools
Everything you need to create personalized, automated communications with your customers, right within your product.
ChurnZero power tools
ChurnZero offers a suite of tools to increase your efficiency and elevate your customer success, including:
- Customer Success AI™
- Launchpad, our best-practices template library
- Predictive CS analytics
- Detailed renewal and forecasting
- Advanced reporting tools
- Learning management system integration
