“ChurnZero’s data insights and proactive have allowed us to identify potential churn risks early, enabling us to take corrective actions and retain more customers.” — Tristan E.
Stay up-to-date on customer health with real-time alerts
Real-time alerts help you and your customer success team stay informed on when you need to engage customers, without monitoring dashboards and customer profiles.
Notifications can arrive through multiple channels including your ChurnZero app, email, and Slack and Teams chatbots, and can be delivered to people without ChurnZero access. All ChurnZero users can decide when and how they receive alerts.
The alerts panel in the Command Center
Get alerts via email
Close up of the alerts panel
“Advanced analytics and predictive capabilities enable better churn and health forecasting, while automated and personalized engagements help reduce churn rates and increase customer satisfaction. ChurnZero is making our lives easier and providing ample opportunities for success!” — Yvonne L.
Ways to use alerts
Give account owners a notification when their account is a fit for expansion.
Remind your team to close an opportunity on an account’s renewal date.
Notify account owners of risky customer behaviors for immediate action.
Monitor customer satisfaction to be more proactive and prevent churn.
Why customer success teams love ChurnZero’s alerts
“The , playbooks, & journeys free up our time and increase our awareness of customer health in real time.” — Jeff M.
Customer success leaders
can stay more informed about the health of their entire customer base.
Customer success operations
can configure alerts that CSMs and CS managers can opt into quickly and easily.
Customer success managers
get alerted to critical issues across their team’s accounts.
CSMs
get notified about important activity in accounts they manage.
Learn about all the features of ChurnZero customer success software
Core customer success features
Segment customers create automated plays and journeys, get detailed reporting, and a better understanding of the health of your customer base.
Digital engagement tools
Everything you need to create personalized, automated communications with your customers, right within your product.
ChurnZero power tools
ChurnZero offers a suite of tools to increase your efficiency and elevate your customer success, including:
- Customer Success AI™
- Launchpad, our best-practices template library
- Predictive CS analytics
- Detailed renewal and forecasting
- Advanced reporting tools
- Learning management system integration
