The customer success blog with ideas and inspiration on retaining your customers!
Customer Experience trends, why churn should be a sales rep problem, tricks for upselling and cross-selling
The importance of starting customer relationships right, how CS reduces cost of customer acquisition, why CS and Product should be BFFs
Tips for aligning CS and Sales, whether CSMs should be product experts, the important math of CS
QBR mistakes to avoid, how annual plans can reduce churn, linking customer education to product use and adoption
The essential skill set for CSMs
The art of strategic conversations in CS, learning opportunities from churn, ways to make CS a key business metric
Insightful ways to analyze churn, SaaS Quick Ratio as a growth trajectory, tricks for up-selling & cross-selling
Who has skin in the CS game, the pain of bad-fit customers, techniques to combat involuntary churn
