The customer success blog with ideas and inspiration on retaining your customers!
Here are our blogs about customer engagement.
Building a QBR process for your CS team, boosting your day-to-day productivity as a CSM, key CS metrics you should be measuring
QBR mistakes to avoid, how annual plans can reduce churn, linking customer education to product use and adoption
The art of strategic conversations in CS, learning opportunities from churn, ways to make CS a key business metric
Key questions for your next CS hire, tips for handling unreasonable customers, keeping a customer when your champion leaves
Putting the marketing in customer success, the power of cohort analysis, engaging executives early to drive success
Why CSM needs to be a single digit hire, luxury & customer success, excuses to talk to your customers
